Privacy Policy

Pairaphrase is committed to protecting your privacy and security. The personal data you share with us allows us to provide you with the best user experience with our software. We have a dedicated Global Privacy Policy that governs how and when we use your personal data. This website and application are owned by Pairaphrase LLC,  with its principal place of business at 1115 N. Old Woodward Avenue, Suite 73, Birmingham, Michigan. Pairaphrase is HIPAA compliant and has been audited by a 3rd party HIPAA compliance firm.

This privacy policy discloses the privacy practices for www.pairaphrase.com, the Pairaphrase application, add-ins, plug-ins and all integrations with 3rd party software. We modify our Privacy Policy from time to time. This Privacy Policy applies solely to information collected by Pairaphrase and covers our processing activities as a data controller. It will notify you of the following:

1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

Pairaphrase is the sole owner of the information collected on this site. We only have access to/collect information that you voluntarily give us via email, or by registering on our site, or by other direct contact from you. We will not sell or rent this information to anyone.

We will use your information in order for you to use our software and to respond to you, regarding the reason you contacted us. We collect personal information when you purchase a subscription or Package, when you complete a Form on our website or when you share it in order to receive technical support. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to translate text or make a payment.

Unless you ask us not to, we may contact you via phone or email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Registration

In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest or are using.

Purchases

We request information from you on our order form. To use this service from us, you must provide contact information (like name and email address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

How Pairaphrase Collects  Your Personal Data (Legal Basis)

• Consent – you have willingly shared your personal data with us
• Contract – to process your personal data to deliver translation services
• Legal Obligation – to meet the legal requirements of countries Pairaphrase does business in.
• Vital Interests – to meet the security requirements of organizations Pairaphrase serves
• Legitimate Interests – Pairaphrase only collects personal data in order to do business with its customers

How Pairaphrase Processes Your Personal Data

Pairaphrase uses your Personal Data for the following:

• Verify your identity
• Deliver our services
• Secure payment
• Notify you of important software and organizational improvements
• Deliver advertising messages

Confidentiality, Your Content in our Service

Any content you submit to Pairaphrase LLC will remain confidential and will not be indexed by any search engines nor shared with any third parties. Neither Pairaphrase LLC nor it’s vendors claim ownership of the content you submit to the Service. Your content remains your content. Pairaphrase LLC and machine translation suppliers do not control, verify, or endorse the content that you, and other customers or others submit to the Service. Pairaphrase does not return any translations (no trace) to machine translation suppliers or any third parties.

You hereby grant to Pairaphrase LLC and its affiliates, the right to keep a copy of and use the content you submitted to the Service, for the exclusive purpose of improving the Service. Pairaphrase LLC will not otherwise disclose the content to a non-affiliated third party, except in presenting the results from the Service on the Application and where required by law. Improving the Service will include Pairaphrase LLC and, occasionally, machine translation suppliers using your and other customer’s submissions to derive statistical and quantitative information about the text being translated, in order to help build and apply appropriate models to optimize your translation experience.

Disclosure

Pairaphrase complies with the Google API Services User Data Policy, including the Limited Use requirements. Pairaphrase use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements. Pairaphrase use of Google user data obtained from Restricted and Sensitive Scopes complies with the Google Limited Use Policy.

Who Pairaphrase shares your Data with

• Payment processors to secure and manage payments for our services
• Chat and Email management and distribution providers
• Security and Fraud prevention providers
• Data aggregation and analytics software service providers

Cookies

We use “Cookies” on this site. A Cookie is a piece of data stored on a site visitor’s computer to help us deliver our services. Pairaphrase uses both “session” and “authentication” Cookies. An authentication Cookie is used for security purposes, it helps us keep users and organizations safe when using Pairaphrase. Pairaphrase uses session Cookies to track user activities on Pairaphrase to be HIPAA compliant and deliver the best user experience on our site. When we run paid advertisement campaigns we use tracking Cookies to deliver targeted advertisements about Pairaphrase products to you when you visit other websites. Usage of a cookie is in no way linked to any personally identifiable information on our site.

• First and last name
• email address
• company name
• location
• time stamp
• phone number
• company name
• location

Your Rights

You may opt-out of any future contacts from us at any time. You can do the following at any time by unsubscribing from advertising emails, by deleting your account and by contacting us via the email address given on our website:

• To be informed – see what data we have about you, if any
• The right to rectification – change/correct any data we have about you
• The right to erasure – delete any data we have about you
• Express any concern you have about our use of your data

Security

We take industry-standard precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. We use SSL encryption to protect the confidentiality of your personal information. Pairaphrase LLC does not store credit card information in its systems. All purchase and payment fulfillment are provided by  a third-party processor (Stripe).

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.

The computers/servers in which we store personally identifiable information are managed by Amazon Web Services. For more information on Amazon’s security measures please visit http://aws.amazon.com/security/. Automatic translations are prepared using the Microsoft Translator API and the Google Translate API. These are secure, paid, no trace services for automatic translation solutions.

PHI

Pairaphrase has physical and technological safeguards in place to protect personal information as required by HIPAA security rules. Electronic data is transmitted securely using the highest level of encryption. Pairaphrase provides full data encryption at rest. Only the minimum number of employees have access to your data. Pairaphrase does not store any data physically. All electronic data is continuously backed up and 3rd party monitoring software is enabled to alert Pairaphrase of any breach or malicious activity.

Except as otherwise required by law, Pairaphrase shall use PHI in compliance with 45 C.F.R. § 164.504(e). Furthermore, Pairaphrase shall use PHI solely for Covered Entity’s benefit and only for the purpose of performing services for Covered Entity.

Pairaphrase shall make available to the United States Department of Health and Human Services or its agents, its internal practices, books, and records relating to the use and disclosure of PHI received from, created, or received by Pairaphrase on behalf of Covered Entity for the purpose of determining Covered Entity’s compliance with the Confidentiality Requirements or the requirements of any other health oversight agency, in a time and manner designated by the Secretary.

Breach

In the unlikely event of a data breach, Pairaphrase will notify all users, including Covered Entities, without unreasonable delay, and in no event later than the earlier of the maximum of time allowable under applicable law or three (3) business days after Pairaphrase discovers such HIPAA Breach.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page. This Privacy Policy was last updated on January 31, 2024.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email at info@pairaphrase.com